Digital Incident & Recovery Centre
Something happened online. Start here.
ডিজিটাল ঘটনা ও পুনরুদ্ধার কেন্দ্র
Pick what happened to you. Each incident type opens a guided page with immediate first steps, the evidence you should preserve, and a tracked case you can follow from your dashboard.
Incident types
১৩টি ঘটনা — প্রতিটির জন্য ট্র্যাকযোগ্য কেস
Phone or device hacked
ফোন বা ডিভাইস হ্যাক
Unknown apps, sudden battery drain, messages you did not send, remote screen activity or a device that behaves as if someone else is controlling it.
Open guidanceEmail account hacked
ইমেইল হ্যাক
Email is the master key to every other account. A compromised inbox must be recovered before social media, banking or freelancing platforms.
Open guidanceFacebook / Instagram / YouTube account compromised
সোশ্যাল মিডিয়া অ্যাকাউন্ট হ্যাক
Locked out, page role removed, unknown admin added, or your profile is posting content you never published.
Open guidanceBank or payment account fraud
ব্যাংক বা পেমেন্ট প্রতারণা
Unauthorised transfers, mobile-wallet fraud, OTP theft, fake merchant refunds or an agent who took control of your account.
Open guidanceSIM or number misuse
সিম বা নম্বরের অপব্যবহার
A SIM registered in your name without consent, SIM-swap attempts, or your number used in scam calls and fake accounts.
Open guidanceIdentity misuse
পরিচয়ের অপব্যবহার
Your name, NID, photo, certificate or professional identity used by someone else for fraud, fake employment or fake credentials.
Open guidanceFake account or impersonation
ভুয়া অ্যাকাউন্ট
A clone profile, fake page or bot account using your name, photo or organisation identity.
Open guidanceScam or phishing
স্ক্যাম বা ফিশিং
Fake job offers, prize messages, cloned login pages, investment traps and payment-redirect scams.
Open guidanceUnauthorized photo or video
অনুমতি ছাড়া ছবি বা ভিডিও
Private, edited or non-consensual images and videos published or used to threaten you. Handled by a safeguarded, restricted-access team.
Open guidanceData leak
তথ্য ফাঁস
Your personal information, documents, phone number or institutional data published or sold online.
Open guidanceAccount recovery support
অ্যাকাউন্ট রিকভারি সহায়তা
Structured, official-route-only help to get back into an account you own.
Open guidanceEvidence preservation
প্রমাণ সংরক্ষণ
Capture and organise digital evidence properly so it stays usable for a platform report or an authorised authority.
Open guidanceOfficial complaint preparation
আনুষ্ঠানিক অভিযোগ প্রস্তুতি
A clear, factual, well-structured complaint draft plus the correct submission route.
Open guidanceCase tracking
Every filed incident receives a case number, a priority, a responsible specialist cell and a status you can follow: new → verification → under review → evidence needed → platform report → authority referral → resolved. Signed-in members track everything from their dashboard.
The 24-hour Cyber Help Cell operates through this online intake system. A verified helpline number will be published here only after an official number is provisioned — NFF does not publish unverified contact numbers.
NFF Bangladesh is a professional forum, not a police, court or government authority. The Forum provides information, evidence preparation support and lawful referral only. Final action on any platform or legal complaint rests with the relevant platform or authorised authority.