Incident Centre · Emergency priority
Bank or payment account fraud
ব্যাংক বা পেমেন্ট প্রতারণা
Unauthorised transfers, mobile-wallet fraud, OTP theft, fake merchant refunds or an agent who took control of your account.
Do this first
অননুমোদিত লেনদেন, ওটিপি চুরি বা মোবাইল ওয়ালেট প্রতারণা।
- •Call your bank or wallet provider's official hotline first and ask them to freeze the account — speed matters most.
- •Note the exact transaction reference, amount, time and counterpart number.
- •Never share the OTP, PIN or full card number with anyone, including anyone claiming to be from NFF.
What NFF does on this case
- •Give you the provider-contact and dispute checklist for banks and mobile wallets.
- •Help you organise transaction references and screenshots into one evidence file.
- •Draft a clear written complaint you can submit to the provider or an authorised authority.
- •Track the case until you record the outcome.
Evidence to prepare
- •Transaction reference IDs
- •SMS or app notification screenshots
- •Counterpart number or merchant name
Clear limits
- •NFF never accesses, holds or operates any bank, card or wallet account.
- •NFF cannot reverse a transaction or recover money — only the provider or an authorised authority can.