Incident Centre · High priority
SIM or number misuse
সিম বা নম্বরের অপব্যবহার
A SIM registered in your name without consent, SIM-swap attempts, or your number used in scam calls and fake accounts.
Do this first
আপনার নামে অননুমোদিত সিম, সিম-সোয়াপ বা নম্বর দিয়ে প্রতারণা।
- •Check the SIMs registered against your NID through your operator's official channel.
- •Ask the operator to record a written complaint and keep the reference.
- •Move two-factor authentication away from SMS to an authenticator app.
What NFF does on this case
- •Explain the operator complaint route and what proof they require.
- •Help you document how the number is being misused.
- •Prepare a referral note for the operator or an authorised authority.
Evidence to prepare
- •Operator complaint reference
- •Screenshots of scam messages using your number
- •NID-linked SIM list
Clear limits
- •NFF never asks for your password, OTP or PIN, and never accesses your device or accounts.
- •We do not contact operators on your behalf without your written consent.