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Cyber Help Cell

Financial Scam Support Cell

আর্থিক প্রতারণা সহায়তা সেল

Supports victims of unauthorised transfers, mobile-wallet fraud, OTP theft, fake refunds and investment traps. NFF organises the evidence and drafts the complaint; the provider or authority decides the outcome.

For: Victims of payment, wallet and banking fraudFile a case with this cell

What this cell does

  • Give the provider-contact and dispute checklist for banks and mobile wallets.
  • Organise transaction references and screenshots into one dated evidence file.
  • Draft the written complaint and record the submission reference.

What this cell will never do

  • We cannot delete, block or restore content on any external platform ourselves.
  • We do not act as police, prosecutor or court, and we never claim to file a police case on your behalf.
  • We do not trace, hack, unmask or surveil any person or account.
  • NFF never accesses, holds or operates any bank, card or wallet account.
  • NFF cannot reverse a transaction or recover money.

First steps right now

  1. 1Call the provider's official hotline and ask for an account freeze — hours matter.
  2. 2Record the transaction reference, amount, time and counterpart number.
  3. 3Never share OTP or PIN with anyone, including anyone claiming to be from NFF.

Evidence to prepare

  • Transaction reference IDs
  • SMS or app notifications
  • Counterpart number or merchant name

Evidence is stored in the private vault. Every access is logged and only the assigned review team can open it.

Other help cells

NFF Bangladesh is a professional forum, not a police, court or government authority. The Forum provides information, evidence preparation support and lawful referral only. Final action on any platform or legal complaint rests with the relevant platform or authorised authority.

The 24-hour Cyber Help Cell operates through this online intake system. A verified helpline number will be published here only after an official number is provisioned — NFF does not publish unverified contact numbers.