Cyber Help Cell
24/7 Cyber Help Cell
২৪/৭ সাইবার হেল্প সেল
The always-open intake desk of the Command Center. Any online problem can start here: you describe what happened, attach evidence, and receive a tracked case number that a human reviewer works through to a documented outcome.
What this cell does
- Accept complaints at any hour through the secure online intake form.
- Assign a case number, category, priority and a responsible review team.
- Preserve your evidence in the private vault with an access audit trail.
- Guide you to the correct platform form or competent authority.
What this cell will never do
- We cannot delete, block or restore content on any external platform ourselves.
- We do not act as police, prosecutor or court, and we never claim to file a police case on your behalf.
- We do not trace, hack, unmask or surveil any person or account.
First steps right now
- 1Stop replying to the person or page involved.
- 2Preserve everything before you block or delete anything.
- 3File a case with as much detail and evidence as you can.
- 4Track the case from your dashboard and answer reviewer questions quickly.
Evidence to prepare
- Screenshots with the URL and date visible
- Exact links
- Timeline of what happened
Evidence is stored in the private vault. Every access is logged and only the assigned review team can open it.
Other help cells
NFF Bangladesh is a professional forum, not a police, court or government authority. The Forum provides information, evidence preparation support and lawful referral only. Final action on any platform or legal complaint rests with the relevant platform or authorised authority.
The 24-hour Cyber Help Cell operates through this online intake system. A verified helpline number will be published here only after an official number is provisioned — NFF does not publish unverified contact numbers.