Cyber Help Cell
Device & Account Recovery Cell
ডিভাইস ও অ্যাকাউন্ট রিকভারি সেল
Handles hacked phones and laptops, compromised email, SIM and number misuse, identity misuse and structured account recovery. Every step is consent-based guidance you perform yourself on your own device.
What this cell does
- Walk you through a device security and session-review checklist.
- Map the exact official recovery route for your provider or platform.
- Review your ownership-proof package before you submit it.
- Preserve evidence before you clean or reset anything.
What this cell will never do
- We cannot delete, block or restore content on any external platform ourselves.
- We do not act as police, prosecutor or court, and we never claim to file a police case on your behalf.
- We do not trace, hack, unmask or surveil any person or account.
- We never ask for your password, OTP or PIN, and we never access your device or accounts remotely.
- We do not perform malware removal, forensics or 'guaranteed recovery'.
First steps right now
- 1Disconnect a suspected device from the internet before anything else.
- 2Recover email first — it is the key to every other account.
- 3Move two-factor authentication from SMS to an authenticator app.
Evidence to prepare
- Security alert emails
- Login activity screenshots
- Device model and OS version
Evidence is stored in the private vault. Every access is logged and only the assigned review team can open it.
Other help cells
NFF Bangladesh is a professional forum, not a police, court or government authority. The Forum provides information, evidence preparation support and lawful referral only. Final action on any platform or legal complaint rests with the relevant platform or authorised authority.
The 24-hour Cyber Help Cell operates through this online intake system. A verified helpline number will be published here only after an official number is provisioned — NFF does not publish unverified contact numbers.
