Financial Scam Support Cell
Payment, wallet and bank fraud support
আর্থিক প্রতারণা সহায়তা
We organise your evidence, prepare your written complaint and track the case. The provider or the competent authority decides the outcome — NFF never accesses an account and cannot reverse a transaction.
What to do, in order
Contact the provider immediately
সরাসরি প্রোভাইডারকে জানান
Call the official hotline printed on your card, in your bank's app, or on the wallet provider's own website — never a number sent to you in a message. Ask for the account or wallet to be frozen and for a complaint reference.
Record the transaction facts
লেনদেনের তথ্য লিখে রাখুন
Transaction ID or TrxID, exact amount, date and time, counterpart number or merchant name, and the channel used (app, agent, USSD, card).
Preserve the evidence
প্রমাণ সংরক্ষণ করুন
Screenshot the SMS or app notification with the time visible, the chat or call log with the fraudster, and the account statement line. Do not delete anything, even embarrassing messages.
Submit a written complaint
লিখিত অভিযোগ দিন
Use the template below. Submit it to the provider in writing (branch, email or in-app complaint) and keep the acknowledgement or reference number.
Track and escalate lawfully
ট্র্যাক ও এসকেলেট
File an NFF case so the timeline, references and evidence stay in one audited place. If the provider does not resolve it, we help you prepare a referral to the competent authority — the authority, not NFF, decides the outcome.
Complaint letter preparation
Fill in what you know and the letter builds itself below. Nothing you type here is sent anywhere — it stays in your browser until you copy or print it.
Your complaint letter
Date: 2026-08-07 To The Manager / Complaint Cell [Bank / mobile wallet name] Subject: Written complaint regarding an unauthorised / fraudulent transaction Sir/Madam, I am [your full name], holder of account/wallet number [account or wallet number] registered against mobile number [your mobile number]. On [date and time] an amount of BDT [amount] was transferred from my account without my authorisation. The transaction reference is [transaction ID / TrxID] and the counterpart number/merchant recorded is [counterpart number or merchant]. Description of what happened: [Describe briefly and factually how the incident occurred, including any call, SMS or link involved.] I did not authorise this transaction and I did not share my PIN or OTP knowingly. I request you to: 1. Freeze the account/wallet and the receiving account pending investigation; 2. Investigate the transaction and provide me a written outcome; 3. Provide me a complaint reference number for follow-up. Supporting evidence (attached): transaction SMS/app notification, screenshots, statement extract, and call/chat log. I request your urgent action and a written acknowledgement of this complaint. Sincerely, [your full name] Mobile: [your mobile number] -- This complaint was prepared with the assistance of Nationalist Freelancing Forum (NFF Bangladesh) Financial Scam Support Cell. NFF does not access, hold or operate any bank or wallet account and cannot reverse a transaction; the provider and the competent authority decide the outcome.
Safety actions right now
- • Never share your PIN, OTP, or full card number — no bank, wallet or NFF staff will ever ask for them.
- • Do not install any 'support' or screen-sharing app requested by a caller.
- • Change the PIN and password of the affected account from a device you trust.
- • Warn the family members who share the same wallet or number.
- • Treat any promise to 'recover your money for a fee' as a second scam.
NFF does not publish unverified hotline numbers. Always use the hotline printed on your card, inside your provider's own app, or on the provider's official website.